Frequently Asked Questions
Please reach out to us at fccheltenham@gmail.com if you cannot find an answer to your question.
What we use to clean our homes makes its way into our bodies. We only use products that have been rigorously tested to be safe not just for your carpets but also for you. By reducing chemicals on surfaces and in the air in the areas we clean we can keep your family or employees safe and healthy.
Because we use a powerful Van Mounted cleaning system 95% of the moisture used is extracted leaving carpets very slightly moist. Carpets can be walked on and used immediately after cleaning and will take up to an hour to dry – dependant on carpet fibres. You will be advised about your carpet type and drying time by your cleaning technician.
We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.
Freshclean uses a powerful but ultra low moisture steam cleaning method for upholstery which means that your chairs and seating will be left to dry quickly. It is usually possible to use cleaned upholstery within a few hours – if cleaned in the morning it can usually be used late afternoon.
No! We do all that for you. We do have a Health and Safety policy and in line with industry guidelines we do not move furniture which weighs more that 50kg. In practice this means heavy bookcases, cabinets and pianos etc. We take particular care with all your furniture.
No! Because Freshclean only uses state of the art cleaning solutions there are no residues left ( but cheap inferior cleaning solutions can cause rapid re-soiling) and your carpets will stay looking fresh and clean. We do recommend “Scotchguard” protection to carpets and upholstery which will help prolong good looks and help to prevent future soiling.
No! Because we take pride in being expert cleaners we ensure that carpets will not shrink or fade – we use just the right amount of cleaning solution to ensure top class results! No carpets cleaned by us have ever shrunk or faded.
This depends on usage. A house with children and Pets will needs more regular attention than one without. Or a heavily trafficed office will need frequent cleaning compared to a seldom used meeting room. As a rule of thumb most customers contact us every year for advice.
During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.
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